agent jobs in Muntinlupa City

FILINVEST COMPANY: Crimson Hotel Filinvest City Manila This role oversees daily check-in and check-out procedures, offers guest assistance, and ensures a seamless and luxurious s...

FILINVEST COMPANY: Crimson Hotel Filinvest City Manila This role oversees daily check-in and check-out procedures, offers guest assistance, and ensures a seamless and luxurious s...

Job Category: Customer Experience Job Description: GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in ...

for processes, A/B tests, and improvements Be a change agent. Identify key pain points...

filing, and uphold account security. The agent is expected to take appropriate action based...

of technical support agents Coaches, mentors and develops agent team for skills expansion...

to project leads. Action-Item Monitoring Track follow-ups from change-agent huddles, ensuring...

to project leads. Action-Item Monitoring Track follow-ups from change-agent huddles, ensuring...

, procedures and company programs. Supervise and monitor agent attendance, performance... are met. Monitor system performance and initiate actions to correct system problems. Conduct agent...

to be an agent of change. Must be able to manage key stakeholders. Ability to influence for impact... preferred. Experience & Skills Demonstrated ability to be an agent of change. Must be able...

for dynamic, forward-thinking individuals for a Customer Service, Voice Agent position...

to the agent primarily by the telephony system Investigate, document and resolve Customer...

or quality analysts Own the update dissemination & close-looping process. Shadow agent...

Monitoring Volume flows and agent adherence in real-time using Client provided tools Planning the... of changes and make necessary modifications Figuring out causes for agent activity that deviates...

and improving the effectiveness of AI solutions that impact customer and agent experiences... satisfaction, agent efficiency, and key operational metrics. Collaborate Cross-Functionally: Work...

and improving the effectiveness of AI solutions that impact customer and agent experiences... satisfaction, agent efficiency, and key operational metrics. Collaborate Cross-Functionally: Work...