call-agent jobs in Manila City

REQ12794 Agent, Call Centre (Open Date: 15/05/2025) Position Summary In accordance... with the policies, procedures and standards of the Company, the Agent, Call Centre answers calls...

REQ12490 Agent, Call Centre (Open Date: 12/02/2025) Position Summary In accordance... with the policies, procedures and standards of the Company, the Agent, Call Centre answers calls...

TRAVEL SALES AGENT FOR A CALL CENTER IN BGC Why Choose Dyninno Manila in BGC Earn... Must have at least 3 months of BPO or call center experience. Or a graduate of Toursim, Aviation...

and being a security change agent in order to drive improved security controls and operations... Preferred Qualifications Special Certifications: CISSP, CISM, CEH Prior call center experience...

and being a security change agent in order to drive improved security controls and operations... Preferred Qualifications Special Certifications: CISSP, CISM, CEH Prior call center experience...

and procedures. The QA Analyst will assist in developing, creating and implementing call center quality... of any malpractice by an Agent, as identified in the audit process, so that training or disciplinary action...

agent schedules to align with project targets and policies, while maintaining optimal...'s such as Emails/Calls per hour, After Call Work Time, and Average Handle Time. Maintain base...

, and interpreting of contact center data across all channels including speech, call, and textual data.... Monitor recorded call volume and establish correlation reports for system performance...

plans, implementing into production and call center standards. - Regularly audits Workforce.... - Assures that near real-time agent performance data is maintained to support operations...

with acceptable agent adherence to schedules Analyzes trends such as call volume, AHT, and attendance...Overview The Real Time Analyst manages and/or balances service levels for the call...

+ years in a service role in software, customer service, call/contact center, service delivery..., or customer education and training Knowledge and experience with call/contact center metrics...

and procedures. The QA Analyst will assist in developing, creating and implementing call center quality... of any malpractice by an Agent, as identified in the audit process, so that training or disciplinary action...

: Collect, cleanse, and organize large datasets related to call volumes, agent performance... for improvement in call center operations, staffing, and resource allocation. Schedule Optimization...

Make a difference. Be happy. Grow your career. IT Service Desk Agent I The IT Service... Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails...

Make a difference. Be happy. Grow your career. PORTAL SERVICE DESK AGENT I The Portal... Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues...

workforce-related discussions, reports, and SLA reviews. Analyze agent complement patterns, trends... experience in a BPO/call center setting, with 2+ years in a leadership role. Expert-level...

permission management o Telecom Agent management * Provide phone, chat, and remote service... of call tracking systems, remote operational software, and other helpdesk tools. Experience...

from the internal database, as well as growing the real estate agent referral network. You'll... and Responsibilities: Cold call and prospect vacation rental owners from provided databases (REI Sift...

for number of call monitoring per week and scores for assigned team of technical support agents Coaches..., mentors and develops agent team for skills expansion and promotional opportunities Monitors...

from the internal database, as well as growing the real estate agent referral network. You’ll... and Responsibilities: Cold call and prospect vacation rental owners from provided databases (REI Sift...