call-agent jobs in Pasig City

(s) of business at one or more Call Center(s). This position will utilize monitoring systems to ensure... appropriate staffing levels and agent availability to meet client expectations and Concentrix...

, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling... policies and procedures. The Agent is accountable for customer satisfaction by achieving certain...

, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling... policies and procedures. The Agent is accountable for customer satisfaction by achieving certain...

etc.) Provide on-call, after hours account support as needed Provide Level 1 agent testing... here is dependent on business needs. Call handling tasks may be required as business needs dictate. Supplemental...

, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling... policies and procedures. The Agent is accountable for customer satisfaction by achieving certain...

, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling... policies and procedures. The Agent is accountable for customer satisfaction by achieving certain...

, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling... policies and procedures. The Agent is accountable for customer satisfaction by achieving certain...

etc.) Provide on-call, after hours account support as needed Provide Level 1 agent testing... here is dependent on business needs. Call handling tasks may be required as business needs dictate. Supplemental...

, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling... policies and procedures. The Agent is accountable for customer satisfaction by achieving certain...

, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling... policies and procedures. The Agent is accountable for customer satisfaction by achieving certain...

feedback and collaborate with Team Leads and Coaches to improve agent performance. Track common... objections, sales behaviors, and call outcomes to identify trends and training needs. Conduct QA...

AI) and optimize agent performance. We invest in our people and put culture first because we believe... non-agent/agent candidates to the hiring manager, and overseeing the scheduling of the...

to achieve a high First Call Resolution rate or assign the case to Tier 2 agent for further review...Overview: The Product Support Agent I will communicate with customers via phone, chat...

and behavioral interviews, and presenting qualified non-agent/agent candidates to the hiring manager... hiring) in a BPO/call center setting Excellent communication skills in both oral and written...

Main Responsibilities: Manage call volume, daily attendance, and program break... schedules to optimize agent allocation. Assist in setting metrics and targets for service...

-class support to the Call Center Agents and our clients’ customers, as well as consistently... and delivering a Best-In-Class level of coaching in areas of call center performance, customer service...

during huddles and coaching Create monthly scorecards and prepare agent incentives Handle client... schedule planning and ensure adherence to operational processes Facilitate daily call listening...

agent’s understanding on program updates Implements rewards and recognition programs Ensures... agent technical skills Provides recommendations for agent promotion Handles escalated calls...

come together to support the most exciting missions in the world! Customer Service Agent – Chat... to both residential and commercial clients. As a Customer Service Agent – Chat you will play a crucial...

Company Description Agent Image is a premier, privately held Web Design and Internet... throughout the world. Agent Image’s organizational culture is considered one of its keys...