Team Manager | Paranaque
Paranaque City Consistently achieves goals for number of call monitoring per week and scores for assigned team... of technical support agents Coaches, mentors and develops agent team for skills expansion...
WFM Analyst-Real Time
Manila City scheduling for call center agents while maintaining acceptable performance of the call center...Overview The Real Time Analyst manages and/or balances service levels for the call...
Workforce Scheduler - Paranaque/Pasig (Work from Home)
Paranaque City. Responsibilities Historical File: Mechanize the collection of all historical data for trending – call... to be used for trending call volume, AHT, service level and Shrinkage Customize the formulas...
WFM Scheduler
Manila City. Responsibilities Historical File: Mechanize the collection of all historical data for trending – call... to be used for trending call volume, AHT, service level and Shrinkage Customize the formulas...
Team Manager
Manila City for number of call monitoring per week and scores for assigned team of technical support agents Coaches... Excellent ability to coach and performance manage agents Ability to show eagerness...