call-agents jobs in Pasig City

call center agents, including creative resource planning and implementing call center...

etc.) Provide on-call, after hours account support as needed Provide Level 1 agent testing... to teach/coach other agents and/or support the program by performing data analysis work. Client...

etc.) Provide on-call, after hours account support as needed Provide Level 1 agent testing... to teach/coach other agents and/or support the program by performing data analysis work. Client...

to one (1) year of BPO recruitment doing end-to-end recruitment (volume hiring) in a BPO/call... center setting is preferred Previous BPO Agents looking to shift careers are encouraged...

! We are looking for a dynamic and experienced Team Manager to lead a team of agents providing front-line support... performance, coach team members, and ensure an excellent customer experience in a fast-paced call...

and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call... to achieve a high First Call Resolution rate or assign the case to Tier 2 agent for further review...

-class support to the Call Center Agents and our clients’ customers, as well as consistently... and delivering a Best-In-Class level of coaching in areas of call center performance, customer service...

Opportunities In general, agents are responsible for: Responsible for answering incoming calls..., provide information and handle complaints regarding products or services. Agents...

, but are not limited to: Deliver monthly PEAMs, PAFs, and performance scorecards to agents Conduct weekly... schedule planning and ensure adherence to operational processes Facilitate daily call listening...

open lines of communication for 2-way information flow between leaders and agents Hosts... development planning and goal-setting discussions with agents – Campaign Scorecards and KPI...

call center agents, including creative resource planning and implementing call center...

and schedule adherence tracking. Monitors half-hourly call volumes, AHT, and staffing needs, promptly... and team data in workforce management software. Facilitates agents' skill assignments. Report...

will handle a team of agents and will be responsible to analyze, strategize, implementing action..., coaching agents, and monitoring of calls Hiring, training, coaching, and leading lifestyle...

will handle a team of agents and will be responsible to analyze, strategize, implementing action..., coaching agents, and monitoring of calls Hiring, training, coaching, and leading lifestyle...