call-agents jobs in Quezon City

, call listening, and feedback sessions to reinforce best practices. Monitor and analyze... with service standards. Provide floor support and real-time assistance to agents during live...

Consistently achieves goals for number of call monitoring per week and scores for assigned team... of technical support agents Coaches, mentors and develops agent team for skills expansion...

Overview The Quality Analyst assesses call quality to ensure that CSRs deliver..., and providing timely and accurate reporting on call center performance. Interface with Call Center...

Consistently achieves goals for number of call monitoring per week and scores for assigned team... of technical support agents Coaches, mentors and develops agent team for skills expansion...

Consistently achieves goals for number of call monitoring per week and scores for assigned team... of technical support agents Coaches, mentors and develops agent team for skills expansion...

documentation for end users, contact center agents, and clients. What Part Will You Play? Provides... (e.g. call accounting that has one integration to the public telephone switchboard or PBX...

performance results Conducting side by side call observations with agents Leading calibration.... You will possess knowledge of call center operations to include: sales and service performance, methods...

of tomorrow. Summary of This Role: Manages the departmental operations for the call center... of monitoring call volumes ensuring Service Level Agreements are maintained. Plans, directs...

of invoice payments, small job margins, call-out profitability, and tight petty cash reconciliation... Ability to liaise with accountants, tax agents, and ATO as needed Excellent attention...

development, customer service training, and upskilling for call center agents. - Leverage modern... with business objectives and call center performance goals. - Analyze trends, performance data...