call-center-agent jobs in Pasig City

(s) of business at one or more Call Center(s). This position will utilize monitoring systems to ensure... communications, phones, and messaging applications with agent(s) and command center Reviews agent...

etc.) Provide on-call, after hours account support as needed Provide Level 1 agent testing... of college education. No prior call center experience is required Ability to think clearly...

etc.) Provide on-call, after hours account support as needed Provide Level 1 agent testing... of college education. No prior call center experience is required Ability to think clearly...

AI) and optimize agent performance. We invest in our people and put culture first because we believe... non-agent/agent candidates to the hiring manager, and overseeing the scheduling of the...

to achieve a high First Call Resolution rate or assign the case to Tier 2 agent for further review... skills PREFERRED KNOWLEDGE/SKILLS/ABILITIES: Previous call center experience Ability...

hiring) in a BPO/call center setting Excellent communication skills in both oral and written... and behavioral interviews, and presenting qualified non-agent/agent candidates to the hiring manager...

Main Responsibilities: Manage call volume, daily attendance, and program break... schedules to optimize agent allocation. Assist in setting metrics and targets for service...

-class support to the Call Center Agents and our clients’ customers, as well as consistently... and delivering a Best-In-Class level of coaching in areas of call center performance, customer service...

We’re an award-winning global outsourcer providing contact center and back office... during huddles and coaching Create monthly scorecards and prepare agent incentives Handle client...

Leader in a call center environment Demonstrate strong written and verbal communication skills...We’re an award-winning global outsourcer providing contact center and back office...

We’re an award-winning global outsourcer providing contact center and back office... come together to support the most exciting missions in the world! Customer Service Agent – Chat...