call-center-agents jobs in Manila City

-performing Call Center Agents with excellent English and a strong background in sales, customer...

for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze... Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify...

for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze... Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify...

for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze... Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify...

, possible solutions and provide actionable insights for performance improvement Uses Call Center Tools... Collaborates with call quality team members and QA Manager to identify and streamline QA processes...

, and providing timely and accurate reporting on call center performance. Interface with Call Center... experience as a Quality Analyst (for External) Minimum 1 year previous Call Center experience...

with agents and call workers; monitoring and anticipating the qualitative and quantitative... call, Generating and publishing the schedules to the agents and the other stakeholders...

in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually..., prepare and send reports, and collaborate and communicate with new hires, agents, and the...

and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call... skills PREFERRED KNOWLEDGE/SKILLS/ABILITIES: Previous call center experience Ability...

in a call center, BPO, or similar environment. Resilience & Agility: Ability to handle a fast... efforts, ensuring we bring in top talent for agent-level roles in our fast-paced contact center...

in a call center, BPO, or similar environment. Resilience & Agility: Ability to handle a fast... efforts, ensuring we bring in top talent for agent-level roles in our fast-paced contact center...

year experience specializing in Forecasting and Resource Planning in a call center.... Responsibilities Historical File: Mechanize the collection of all historical data for trending – call...

or equivalent is required Experience Previous experience in a call center environment... a group of dedicated agents. In this role, you’ll be instrumental in ensuring operational...