Quality Analyst
Manila City, and providing timely and accurate reporting on call center performance. Interface with Call Center... experience as a Quality Analyst (for External) Minimum 1 year previous Call Center experience...
Telecommunication Analyst - Avaya
Quezon City documentation for end users, contact center agents, and clients. What Part Will You Play? Provides... (e.g. call accounting that has one integration to the public telephone switchboard or PBX...
Channel Management Consultant
Quezon City. You will possess knowledge of call center operations to include: sales and service performance, methods... performance results Conducting side by side call observations with agents Leading calibration...
Team Lead, Contact Center
Quezon City of tomorrow. Summary of This Role: Manages the departmental operations for the call center... of monitoring call volumes ensuring Service Level Agreements are maintained. Plans, directs...
Learning Development Director
Quezon City development, customer service training, and upskilling for call center agents. - Leverage modern... with business objectives and call center performance goals. - Analyze trends, performance data...