call jobs in Paranaque City

Consistently achieves goals for number of call monitoring per week and scores for assigned team...

a positive impact? If so, we want to meet you! As an offshore call center agent, you'll be the.... Assess customer needs during each call, offering detailed information about services...

strategy, including integration with on-call tools to ensure timely escalation and resolution...

, coordinate via call or participate in a meeting. They must ensure the highest quality of service...

and communicate work schedules and resources for various call queues across the organization... and Multi-skill call center experience Previous large (~2500 seat) call center experience...

. Responsibilities Historical File: Mechanize the collection of all historical data for trending – call... to be used for trending call volume, AHT, service level and Shrinkage Customize the formulas...

. Responsibilities Historical File: Mechanize the collection of all historical data for trending – call... to be used for trending call volume, AHT, service level and Shrinkage Customize the formulas...

schedules and resources for various call queues across the organization while relying on extensive... for scheduling and workload distribution for call center representatives to ensure high utilization...

from a BPO/Call Center Industry is highly desired. Working knowledge in Business Objects, Advanced... Call Center experience Working knowledge of applicable customer contact systems (phone...

of project within a portfolio account. Responsibilities Ability to use Call Recording Systems...

Consistently achieves goals for number of call monitoring per week and scores for assigned team...

Consistently achieves goals for number of call monitoring per week and scores for assigned team...

Customer Support team in call outs to solve Customer support escalations Implements process...

all Key Performance Indicators are at goal Continuously improve call handling skills, systems...

and maintain multi-org Kubernetes clusters 24/7 On-call support Qualifications: Bachelor...