call jobs in Pasay City

capacity issues Participate in rotating On-Call schedule and assist in after-hours Monthly... Participate in rotating On-Call schedule and assist in afterhours Monthly Maintenance May train...

, thinking out of the box, questioning the norm and innovative. Will be expected to work on-call...

satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT). Collaborate...

. Provide 24/7 on-call support for escalated inquiries or issues, both external and internal...

, thinking out of the box, questioning the norm and innovative. Will be expected to work on-call...

. This role will assist in examining contact center trends which includes but not limited to call... volumes, call patterns, staff productivity, attrition rates, and resource allocation. It...

. Provide 24/7 on-call support for escalated inquiries or issues, both external and internal...

to client sites (domestic and international) as required. Provide after-hours and on-call...

and have exceptional diagnostic skills ● You know a lot (some may call you a wizard) about databases...

: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call... with other departmental partners to go through staffing models, recommended actions, and call out any potential...

: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call... with other departmental partners to go through staffing models, recommended actions, and call out any potential...

will examine the contact center trends which includes but not limited to call volumes, call patterns... to handle unplanned events and ever changing call flows in a proficient and professional manner...

resource planning and implementing call center strategies and operations Act as subject...'s degree with at least 2-5 years of relevant working experience in call center/telemarketing...

team with call-outs to resolve customer escalations. Coordinate with agency coordinators...

and record entries for review: Capital call receipts Investments purchases and sales...

, and data flows. ? Participate in 24x7 on call rotation. ? Respond and perform initial...

across a variety of security systems Participate in 24/7 on-call rotations to resolve critical issues...

and provide information to accommodate special needs requests. Providing a one call resolution...

Ability to work flexible hours when required and on-call on a rotation basis IGT is committed...

call recording and monitoring system, supporting internal teams to leverage the tool... years' experience in quality assurance or relevant field. - SME level experience with a Call...