call jobs in Pasig City

Job Overview: We are looking for an After-Hours Call Center Support agent to serve...-making abilities, and a calm, solution-oriented mindset. During periods of low call volume, the...

Discover your 100% YOU with MicroSourcing! Position: Virtual Call Agent Location... an inclusive culture. Your Role: As a Virtual Call Agent, you will: Answering incoming phone calls...

, making call backs and helping us elevate opportunities to do better for our customers. Drive...

call center agents, including creative resource planning and implementing call center...

is a plus Strong sourcing skills and ability to cold call passive candidates Working knowledge of international...

experience in inside sales for the North American market is a plus · Experience in a call center...

. This is not a basic call handling role - it requires a high level of autonomy, critical thinking, precision... missed or cancelled appointments. - Support virtual call agents by helping resolve complex...

experience in inside sales for the North American market is a plus · Experience in a call center...

methodology & procedures * 1 to 2 years of capacity planning experience in a call center...) and telecommunication systems (Lucent CMS reporting, Lucent ACD system, call master, Automatic call recording...

: Experience working in a call center environment or similar Excellent communication skills/ phone...

); ITIL certifications Experience in a Service Desk/Helpdesk/Call Center environment...

degree, any field Previous call center experience required Attention to detail and high level... of accuracy Knowledge and experience in Automatic Call Distribution (ACD), forecasting...

activities. Qualifications: Background in Telco Account is required Minimum 5-7 years of call...

resolution. Meet performance metrics such as quality, customer satisfaction (CSAT), first-call...

and manage customer orders, service call outs and warranty claims Inform and educate customers...

. On-site client support with work schedule of regular (8AM to 5PM), 24x7 Scheduled On-call... for on-call support on Weekends, Holidays, or outside Regular Working Hours....

solver Bonus points for previous experience in a support role or call center Amenable to work...

). This involves, but is not limited to: quoting, ordering and account management, mailbox and call...

and schedule adherence tracking. Monitors half-hourly call volumes, AHT, and staffing needs, promptly... experience in a call center environment Relevant, solid knowledge of call center metrics...

). This involves, but is not limited to: quoting, ordering and account management, mailbox and call...